10 Words and Phrases to Avoid Using During Negotiations Learning the art of negotiation is tricky and it can be challenging at times because if you say one wrong thing it can sabotage the entire negotiation.  Great negotiators know how important it is to choose your words carefully because one wrong move can leave you […]

How to Cool Down When Negotiations Heat Up Negotiations can be tricky and sometimes they even become emotional.  If you’ve ever encountered a difficult negotiation than you probably know that you risk blowing the entire negotiation if the conversation gets too heated.  Although it’s easy to become reactive and feel the urge to “fight back,” […]

The Importance of Setting Long-Term and Short-Term Goals If we don’t think about it, it’s easy for us to pass through days, weeks, or months without considering where we want to be or what we want to achieve.  Goals give us a sense of purpose and something which to work toward. They help us to […]

It’s not easy to stay calm and positive when things get heated in a meeting or a difficult conversation and things can get especially tense during a negotiation.  We have all experienced this at one time or another. We might end up saying something that we later regret or making concessions just to get out […]

Oftentimes people think of negotiations as a competition, where the person with the most experience and the most aggressive tactics will emerge victorious.  Unfortunately this notion that negotiation ends with a winner and a loser leads to a lose-lose outcome. Effective negotiators understand that a “good deal” happens when both parties achieve mutual solutions.  That […]

Successful negotiators are those who look for a win/win solution.  Their goal is to achieve a mutually acceptable result that is beneficial for both parties.  However, every negotiation involves a little give and take in order to achieve this goal. There are almost certainly going to be a number of concessions that occur during the […]

As much as you might want negotiations with customers to be a mutually beneficial process, the reality is that there are times when your counterpart might be an extremely tough negotiator.  Sometimes these negotiators are manipulative, demanding, and unafraid to employ harsh negotiating tactics. So, what do you do when you find yourself dealing with […]

Negotiations are tough enough but what happens when your counterpart is completely uncooperative?  Better yet, what if this uncooperative counterpart is your coworker?   It can be incredibly frustrating and even maddening to try and reason with an unreasonable person.  You might be valiantly trying to reach an agreement with this person to no avail.  The […]

There is one thing every business has in common: there will always be competition.  It’s hard to escape your competition at times.  You are constantly forced to compare your stats with theirs.  You are always competing with them for the client.  Clients will even shove them into you face explaining how great they are and […]

Office employees spend much of their time inside an office building.  In fact, most people spend more time at work than they do at home.  Therefore, it is important to consider how the physical environment of the office directly influences employee work performance and productivity.  The physical environment encompasses what employees can see, touch, taste, […]